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‎Privacy‎

CEDAR Privacy Policy

Last Updated: September 2026

CEDAR ("we," "our," or "us") is committed to protecting the privacy of our website visitors, global B2B buyers, and industrial partners. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit www.cedarbender.com or communicate with us for machine inquiries.

1. Information We Collect We collect information that you voluntarily provide when requesting a quote, submitting technical drawings, or contacting customer support:

  • Contact Information: Name, corporate email address, phone/WhatsApp number, company name, and country.

  • Technical & Project Data: CAD/STEP/IGES drawings, pipe specifications, and custom tooling requirements uploaded through our inquiry forms.

  • Automated Data: IP address, browser type, and browsing behavior gathered via cookies to optimize website performance and user experience.

2. How We Use Your Information We process your data solely for legitimate industrial and business purposes:

  • To prepare tailored quotations and feasibility evaluations for tube bending and cutting machinery.

  • To provide 24/7 technical support, overseas installation scheduling, and remote IoT diagnostics.

  • To communicate project updates, commercial invoices, and shipping logistics.

3. Data Protection & Non-Disclosure

  • Strict Confidentiality: We treat all proprietary technical drawings, CAD files, and custom mold designs with strict non-disclosure standards.

  • No Data Selling: We do not sell, rent, or lease your personal or corporate data to third-party marketers.

  • Secure Storage: We implement industry-standard SSL encryption and firewall protections to prevent unauthorized access.

4. Your Rights (GDPR & CCPA Compliance) Regardless of your location, you have the right to:

  • Access, correct, or update your personal data.

  • Request the permanent deletion of your contact details or uploaded CAD files from our servers.

  • Opt-out of non-essential marketing communications at any time.

5. Contact Us If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our data protection officer:

  • Company Name: Zhangjiagang City Cedar Technology Co., Ltd. (CEDAR)

  • Official Email: [email protected]

  • Customer Hotline: +86 180-0156-6211

Frequently asked questions

Here are some common questions about our company.

As a manufacturer specializing in CNC tube bending and pipe processing equipment, Cedar provides end-to-end machinery, custom engineering, and global support services tailored to overseas B2B buyers.

You can reach our customer support team by emailing [email protected], calling +86 180-0156-6211, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

30-Day Return Window: You can request a return within 30 days of receipt.

Item Condition: Products must be unused, in original packaging, and include proof of purchase (receipt or invoice).

Fast Refund Processing: Refunds are issued within 5–7 business days after we receive and inspect your returned item.